Admission tickets
- —Tickets are sold at the reception desk — no advance booking. Groups of 10+ please contact us first.
- —Each ticket is for one entry only — no same-day re-entry.
- —No refunds after you enter.
- —In force majeure cases (natural disaster, documented medical emergency), contact ZooJung for individual review.
- —When capacity is reached, ZooJung may pause ticket sales to protect experience quality.
Hours & last entry
- —Every day: 08:00 – 17:30, including holidays and Tet.
- —Last entry: 16:00.
- —Guests arriving after last entry may not be admitted. If you are late, please contact us first.
Visit rules
- —No running, shouting, or loud noise near animals.
- —No flash photography — strong light stresses animals.
- —You may feed and touch only where signs allow, using ZooJung-provided food, with a keeper present. No outside food. Do not pick up or lift animals.
- —Some species (lemurs, raccoons, meerkats) are observe-only.
- —Keep the space clean: dispose of litter properly; never throw objects into habitats.
- —Children under 10 must be accompanied and supervised by an adult at all times.
- —ZooJung may ask guests who break the rules to leave without a ticket refund.
School groups & large parties
- —Schools, companies, tour operators, and groups of 10+ should contact ZooJung directly.
- —Group pricing and timing are advised based on actual capacity.
- —Contact via Facebook ZooJungs, Zalo, hotline [Hotline], or email [Email].
Health & safety
- —Guests with infectious symptoms (fever, cough, diarrhoea) should postpone the visit to protect themselves and the animals.
- —Do not bring outside food into animal areas.
- —Follow staff instructions in all situations.
Personal data protection
- —When you contact us or fill a form (name, phone, email), ZooJung collects data to answer requests, support group bookings, and improve services.
- —Data is kept only as long as needed to handle the request and meet legal duties; it is not sold to third parties.
- —You may request access, correction, or deletion by contacting hotline [Hotline] or email [Email].
- —When online booking forms go live, a data-policy consent checkbox will appear on the form before submit.
Questions about policies?
If you need help or have a special situation, contact ZooJung via:
- Facebook: ZooJungs
- ZooJung Zalo OA
- Address: 99 Pham Van Dong, Bac Nha Trang Ward, Khanh Hoa · [Hotline] · [Email]